Member Services Adviser

Full-time | Dublin 12 | €35,000–€40,000

LIA is Ireland's Centre of Excellence for Finance Professionals. We promote the highest standards in financial advisory practice, supporting 13,000 members and through industry-leading education, professional development, and tailored career support. We play a central role in shaping the future of financial services in Ireland.

Your Role

We're looking for a Member Services Adviser to join our team on a full-time, permanent basis. This is a varied, member-facing role at the heart of what LIA does. You'll be the first point of contact for members and students across a wide range of enquiries, ensuring every interaction reflects the quality and warmth that LIA is known for.

You'll work closely with colleagues across the organisation to deliver excellent service, support membership renewals and engagement, and help maintain the systems and records that keep member services running smoothly.

What You'll Do

Member Enquiries & Support

• Respond to inbound enquiries from members and students by phone, email, and live chat, resolving queries efficiently and within agreed service levels.
• Act as a knowledgeable and approachable point of contact, providing accurate information on membership benefits, qualifications, CPD requirements, and LIA services.
• Handle education and membership applications, ensuring records are updated accurately and payments are processed promptly.
• Support members with access to LIA Elevate, our online learning platform, and other digital services.

Membership Administration

• Maintain and update member records, ensuring data accuracy and integrity at all times.
• Assist with onboarding new members, including welcome communications and guiding them through available benefits and services.
• Prepare regular reports on membership data, renewal rates, and service activity as required.

Collaboration & Continuous Improvement

• Work closely with the wider team across education, events and CPD to ensure a joined-up member experience.
• Identify opportunities to improve processes and service delivery, contributing to team discussions.
• Support colleagues during busy periods, including exam registration cycles and CPD campaign windows.

• At least two years' experience in a customer service, member services, or administrative role.
• Excellent written and verbal communication skills, with a professional and warm manner.
• Strong attention to detail and accuracy in data entry and record management.
• Ability to manage a varied workload, prioritise effectively, and meet deadlines.
• A genuine commitment to delivering a high-quality experience for every member.

• Salary: €35,000–€40,000 depending on experience.
• Hybrid working model.
• Generous annual leave entitlement.
• Pension contribution.
• Employee Assistance Programme.
• A supportive team environment with real opportunities for career development.

How to Apply

To submit an application for this role please submit an application form by clicking here .