Professional Certificate in Residential Mortgage Arrears

Why Professional Certificate in Residential Mortgage Arrears?


The scale of the deepening residential mortgage crisis in Ireland has required mortgage lenders to reorganise, develop new operational processes, deploy substantial resources and up-skill staff to effectively engage with customers who are experiencing mortgage repayment difficulties and arrears.

The Professional Certificate in Residential Mortgage Arrears, is offered by the LIA’s academic education partner the Institute of Banking a recognised college of UCD and is a single-module 5 ECTS (European Credit Transfer and Accumulation System) credit qualification, at Level 7 on the National Framework of Qualifications. The programme develops candidates’ knowledge, understanding and application in the area of mortgage arrears. Successful students will be awarded the Professional Certificate in Residential Mortgage Arrears from UCD.

Course Aims

On completion successful candidates will be able to:

  • Understand the background to the residential mortgage arrears crisis in Ireland;
  • Understand the principles in relation to impairment provisioning;
  • Understand the capital costs for the bank in relation to mortgage lending;
  • Describe the different types of mortgages for principal private dwelling and buy-to-let property and the concepts of negative equity and capitalisation of arrears;
  • Explain the Code of Conduct on Mortgage Arrears (CCMA) and its implications;
  • Explain the Mortgage Arrears Resolution Process (MARP) and its implications;
  • Effectively support customers in the completion of the Standard Financial Statement. This involves the use of a number of detailed online case studies, representing typical scenarios. One of the most important units on the programme, it also provides participants with the capability to identify a range of alternative financial solutions (specific to the case studies);
  • Explain the different types of forbearance initiatives currently offered;
  • Explain how the protection offered to buy-to-let mortgage-holders is different to that given to homeowners and how mortgage lenders should engage with customers when buy-to-let mortgages fall into arrears;
  • Discuss the main recommendations of the Keane Report including the different types of financial solutions;
  • Discuss the recommendations from the Expert Group on mortgage arrears and personal debt;
  • Discuss the role of the Money Advice and Budgeting Service (MABS);
  • Describe the repossession process when a mortgage lender embarks on the legal process of repossessing a property;
  • Compare and contrast the strategies which are used by mortgage lenders in the UK, the US and Sweden for dealing with their mortgage arrears crises;
  • Outline the concept of Outsourcing in the context of mortgage arrears and outline what regulatory requirements apply to outsourcing regulated activities;
  • Explain the key elements of Personal Insolvency Act 2012 and understand its implications.

Next Exam Session:
September 2017
Close Off Date:
30 Jun 2017

Course Modules

Residential Mortgage Arrears

  • The Mortgage Market & Housing Loans
    • The Irish Residential Mortgage Market
    • Housing Loans
  • The Cooney & Keane Reports
    • The Expert Group on Mortgage Arrears and Personal Debt
    • The Keane Report
  • Resolution Options
    • Short-Term Forbearance Measures
    • The Code of Conduct on Mortgage Arrears
    • Standard Financial Statement
    • Mortgages outside of the scope of CCMA
    • The Repossession Process
  • Outsourcing
  • Personal Insolvency
    • Personal Insolvency Act 2012


  • Written paper
  • 2 hours and 20 minutes duration
  • Pass mark 40%

Next Exam Date:
16 Sep 2017
Close Off Date:
30 Jun 2017