Professional Certificate in People Management

Why Professional Certificate in People Management?


In an increasingly competitive market for financial services, business performance is driven by the skills, knowledge and behaviour of the staff delivering the service to customers. As they manage this critical interface, effective people managers are vital to success within the financial services industry. Moreover, the skills necessary to be an effective team leader or manager can be different from the skills that get people promoted to these positions.

This two module, 10 ECTS (European Credit Transfer and Accumulation System) credit Level 7 qualification is offered by LIA’s academic education partner, the Institute of Banking which is a recognised college of UCD. The programme will appeal to those who are newly appointed to a team leadership or people management role in financial services, or those who want to equip themselves for such roles.

Programme enhancements


The programme now includes:

  • 360 degree feedback is now included in the programme fee (a 360 degree feedback taken as an individual)
  • Revised content to reflect the changing work environment including managing change, coaching, motivation and innovation
  • Revised assessment to support personal development






Course Aims

On successful completion of this programme, candidates will be able to:

  • Describe the role, responsibilities and importance of the people manager in financial services and discuss the key attributes of a successful people manager;
  • Explain how perceptions and attitudes affect the way in which individuals work and learn in organisations;
  • Outline the people manager’s role in developing and implementing HR strategy including planning and recruitment;
  • Discuss the role of the people manager as coach in employee development and career management, including planning, recruitment, managing underperformance and absence management;
  • Design a plan to implement a change programme;
  • Discuss the impact of culture and managing multicultural teams on the organisation.

Enrol on a Course

Course Modules

Managing Teams for High Performance

  • Role of the People Manager
  • Self Awareness
  • Managing Stress
  • Communication
  • Motivation
  • Emotional Intelligence and Employee
  • Coaching and Delegating
  • Managing Conflict
  • Learning and Employee Development
  • Managing Performance


  • 100% continuous assessment
  • Pass mark 40%

Innovation, Change & Team Leadership

  • Group Dynamics
  • Building and Leading Effective Teams
  • Negotiating Skills
  • Influencing Stakeholders and Networking
  • Organisational Culture
  • Managing Change
  • National Culture and Behaviour at Work
  • Decision Making in Organisations
  • Leadership in Organisations
  • Managing Absence


  • 100% continuous assessment
  • Pass mark 40%